FAQs

The price will be quoted in US dollars.
1) For small order quantities and small packing, normally our quotation is based on the ex-works price. The cargo will be delivered by courier after being finished normally.
2) For bulk orders and large volumes, normally our quotation is based on the FOB price. Please inform us of your destination seaport and estimated quantity, and our representative will quote you the C&F or CIF price accordingly. If you feel our freight is higher than your expectation, you can recommend your shipping company to us. Our principal is looking for a shipping company with a good reputation that offers competitive freight costs and can deliver your cargo promptly.

There are a number of different payment methods that can be used when you deal with us. Two are mostly used: T/T payment in advance for small values and irrevocable L/C at sight for large values.

MOQ: 10000PCS

Yes, we provide legal invoices that can be used for reimbursement and accounting records.

Our product prices are based on a variety of factors, including order quantity, customization requirements, and market competition.

1)Small order quantity and small packing:cargo may be arranged by courier;
2)Bulk order and big volume:shipment may be arranged by sea or by air as per customer’s requirements on FOB, C&F,CIF or LCL terms and do prompt shipment which is very important for our customers, so we do this matter seriously and we may arrange our shipment in time due to our rich experiences in this line. We may also accept the shipment on the term of freight prepaid or freight collect.

Yes, our products support global logistics and distribution services, and you can receive our products anytime and anywhere.

Shipping times depend on your location and the shipping method you choose. Generally speaking, international shipping can take anywhere from a few weeks to a few months.

You can track your order through our official website or the order number provided and learn about the logistics status and delivery progress of your order at any time.

Yes, we cooperate with a number of well-known logistics companies to ensure the timeliness and reliability of logistics and distribution services and provide you with a satisfactory distribution experience.

Yes, we support express delivery services. You can choose different delivery methods according to your needs, including ordinary express delivery and expedited express delivery.

Yes, you can contact our customer service team to modify the delivery address before order confirmation to ensure that the order can be accurately delivered to the address you specify.

Yes. You can customize the product with DXM. Our R&D and production technology have already reached an advanced world level, and we can provide qualified OEM service for global customers.Please specify your requirements to our representative or send samples to our factory office, and we will confirm your details.

SHENZHEN DXM TECHNOLOGY CO., LTD. are structured by high-tech talents from famous university
in China and accompanied with a batch of ceramic-sensitive components experts and technology
specialist, have powerful R&D and technology capabilities.DXM is one of a few manufacturers
master core production technology of ceramic-sensitive components in the world.
Samples and orders can be custom-made per customer’s requirements, as below:
1. Application environment of product
2. Required specifications or technical parameters
3. Reference sample
4. Reference drawing

You can contact our representative via email, fax or phone to specify the sample you need and provide your courier's account number (such as UPS, FedEx, DHL, TNT, etc.).. And we’ll send you samples free of charge through your courier by freight collection.